7‑Day Free Trial
The $39/month plan includes a 7‑day free trial through our payment processor, Whop. A payment method is required at checkout. You can cancel anytime during the trial and you will not be charged for that trial period.
Refund Policy: First Payment Only
- First Payment Eligibility: Refunds are strictly limited to the very first paid subscription charge. If you are not satisfied, you may request a full refund within 14 days of your initial payment (or your first charge following the 7-day free trial).
- Recurring Renewals Are Non-Refundable: All subsequent monthly renewals, rebills, and recurring billing cycles are strictly non-refundable. You can cancel your subscription at any time prior to your renewal date to avoid future charges.
- Immediate Access Termination: Refunds are processed back to the original payment method by Whop within 3–5 business days. Once a refund is issued, all access to Pro scanning features, charts, and Telegram alerts terminates immediately.
How to Cancel
- You can cancel anytime from Subscription → Manage Billing on Whop, or by contacting support at support@chartdatabase.com.
- Cancellation takes effect at the end of the current billing period (or immediately if you cancel during a free trial); you retain access until the period ends when cancel-at-period-end applies.
Non‑Refundable Cases
- Any recurring monthly renewal charges or rebills following the initial payment.
- Refund requests made after 14 days from the first payment.
- Accounts that have previously received a refund or repeat-trial claims.
- Promotional/discounted periods, account sharing, or abuse of fair‑use limits.
- Service interruptions caused by events outside our control (e.g., exchange downtime, network failures).
Fair Use; Abuse Prevention
We may deny refunds and/or suspend accounts in cases of suspected abuse, including excessive automated scraping, circumvention of security controls, or creating multiple accounts to repeatedly claim trials or refunds.
Chargebacks
If you initiate a chargeback, we may suspend your account immediately. To resolve billing issues quickly, please contact us first at billing@chartdatabase.com.
Contact
To request a refund or ask about this policy, email billing@chartdatabase.com with your account email and payment reference.